FAQ

Frequently Asked Questions

Frequently Asked Questions

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  • How does 9ja Settlement work?

    9ja Settlement is a money-transfer platform which allows you make instant and affordable money transfers between different companies. With 9ja Settlement you can send money between these countries Nigeria, Canada U.S and UK (more countries are coming soon.

  • Is 9ja Settlement Secure?

    9ja Settlement is very secure. We take the security of your personal information seriously. We are registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB). We are therefore subjected to strict security protocols to protect your money and personal information.

  • Must I add BVN

    To use our services, you must provide us with your BVN in other to complete Know Your Customer (KYC) verification. This is part of the regulation in Nigeria

  • How do I access the 9ja Settlement App

    9ja settlement app can be accessed on play store for android users and also App stores for iOS devices.

  • Where can I send money from/to with 9ja Settlement?

    With 9ja Settlement App you can send money to and from Nigeria, Canada, U.S and UK (more countries are coming soon.

  • How do I deposit money into my 9ja Settlement Wallet?

    1) Click on the Wallet sign at the bottom of the app. 2) Click 'ADD CASH' Press the Nigerian flag in the top right corner to select the currency you will like to deposit. 3) After you select the currency of your choice, enter the amount you want to deposit. 4) Press 'ADD CASH' If your card is already stored in the app, press CONFIRM. 5) If you would like to add a new card press 'ADD CHARGE CARD/BANK' and input your information.

  • How much can I send?

    You can send up to a maximum of 9000CAD/ per day.

  • Can I increase my daily limit

    We are not currently increasing limit

  • How do I know that my fund has been transferred successfully

    You will receive an email notifying you when your funds have been transferred successfully